Making sense
of complex work.
I draw on 30 years of international experience across design, technology, and human behavior to help organizations understand complex problems, find a direction, and turn ideas into practical solutions.
Explore my thinking ↓Thinking you can put to work.
Three frameworks. Three working apps.
Prism Thinking
A guided framework for examining a challenge, identifying what matters, and exploring possibilities before moving toward a solution.
Explore the framework
See → Center → Shift → Create → Shape → Move. Six stages for bringing a challenge into focus and developing a direction for action.
FlowSight
A framework and interactive tool for exploring bottlenecks at the intersections of people, data, processes, and systems.
Explore the framework
Look at how people, data, processes, and systems interact to understand where work slows down and where closer investigation can help.
Pattern Field
A guided reflection tool for connecting experience, values, and future possibilities across six areas of life and work.
Explore the framework
Explore Vision & Legacy, Creative Action, Connection & Collaboration, Resilience & Growth, Alignment & Integrity, and AI & Innovation.
Strategy in context. Enterprise Legacy Applications.
Contract Management Dashboard for CCAD
As head strategist and UX designer, I designed a dashboard to help CCAD manage materials and work throughput across its Army helicopter engine repair line.
Sales Tracking Analysis
A sales analytics InfoApp that brings revenue, regional performance, and sales channel comparisons into one view, connecting headline metrics with detailed analysis to help users explore trends and compare performance against goals.
InfoApps: Making Analytics Usable
At Information Builders, we developed InfoApps to make analytics accessible through focused, interactive applications. I authored the UX methodology and interface guidelines, establishing consistent patterns for choosing data, refining results, and personalizing outputs.
The approach gave users a repeatable way to explore information while giving teams a shared foundation for designing each app.
How I make sense of complexity.
Finding the Structure Beneath the Interface
I map the categories, relationships, and terminology within complex systems to create a clear foundation for design. Making that structure visible helps teams examine how information and functionality should fit together.
This example maps formatting controls and their related options, revealing the hierarchy behind an interface.
One Conversation. Shared Understanding.
My approach begins with a primary interviewer who guides the initial questions and builds an empathetic connection with the participant.
The interviewer then invites each team member, one at a time, to ask clarifying questions. This creates space for deeper inquiry while extending rapport across the team and keeping the conversation coherent for the participant.
Pictured: a demonstration session filmed for an instructional video.
Published thinking.
Sharing the ideas behind the practice through writing and teaching.
UX Analytics
My book explores how analytics can inform UX research and design decisions, connecting evidence about user behavior with opportunities to improve the experience.
Explore the book ↗
UX & Design Thinking Quick Start: AI-Enhanced
My course brings practical UX and design thinking methods to a global learning audience, covering user interviews, empathy, team collaboration, and application design.
Updated lessons explore how AI can support research, ideation, and prototyping while keeping evidence and human judgment at the center.
Explore the course ↗Prism Thinking in Practice.
International workshops that helped shape the approach:
listening closely, making complexity visible, and finding
a direction together.
I developed Prism Thinking from decades of international work helping teams understand complex problems before moving toward solutions. Its six stages—See, Center, Shift, Create, Shape, and Move—bring different perspectives into a shared process for turning insight into action. The workshops shown here helped shape the framework and its emphasis on listening, questioning assumptions, and finding a direction together.
Building a Shared Research Practice
I led a three-day workshop for a large team of WebFOCUS engineers, combining scenario exercises with interview training. The sessions focused on understanding users, examining assumptions, and building shared understanding before moving toward solutions.
Finding Bottlenecks Across Borders
During a week-long engagement supporting F-35 engine management system projects, I worked with GE Aviation teams to examine supply-chain challenges between the UK and the US. Together, we mapped the work, identified bottlenecks, and streamlined processes across locations.
Ideas taking shape.
Selected explorations from Hendrickson Lab.
AI Reinvention Starter Map
A guided experience that helps seasoned professionals turn decades of knowledge into a clear next step, using AI as a thinking partner to uncover patterns, define their value, and shape what comes next.
The Career Riff
A playful career exploration tool that combines what you know, what sparks your curiosity, and who could benefit. Inspired by jazz improvisation, Career Riff helps you turn unexpected connections into small experiments for your next chapter.
Experience
across boundaries.
My work connects design, technology, research, and human behavior. This portfolio brings together client engagements, original frameworks, and the tools I’m building to make those ideas useful.
Building these apps with Lovable and ChatGPT extends that practice, giving me a way to translate my frameworks into interactive experiences people can explore for themselves.
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